Terms and Conditions


Terms and Conditions of Use

The Terms and Conditions of Use are divided in the following parts:

1.General Terms and Conditions

Terms and conditions applicable to all and any User (see general Terms and Conditions for definitions) of the website as stated in the corresponding section.

2. Additional Buyer Terms and Conditions

Terms and Conditions of Use applicable to any Buyer (see general Terms and Conditions for definitions). Note that the previous Terms and Conditions are also applicable to the Buyer as well as all Users.

  • 1. General Terms and conditions

  • Access and browse of the site www.maudde.pt and the use of the services described here presupposes the understanding and acceptance of the following Terms and Conditions of Use:

    Legal Site Ownership

    Maudde is a registered trademark of Verbena Luxury, Lda., a company registered under Portuguese law, with VAT number PT515085944, and registered at Rua 3 da Matinha, number 5, 5th floor, Room 508, in Lisbon.

    Definitions

    The following expressions will have the following meanings when used in these Terms and Conditions.

    Maudde- registered trademark of Verbena Luxury, Lda., a company registered under Portuguese law, with VAT number PT515085944, and registered at Rua 3 da Matinha, number 5, 5th floor, Room 508, in Lisbon, authorized by the Seller to conclude a Transaction related to an Item and owner of all rights related to the Site.

    Buyer- User that buys or have bought a product.

    Seller- User listing an Item for sale on the Website

    Site- Website accessible at the address: https://www.maudde.com

    Transaction- sale transaction for an Item by a Seller to the benefit of a Buyer, made through the Website, subject to the conditions discriminated by the Seller to Maudde and to the Item complying with the details provided in the Item Description.

    User- adult individual holding legal capacity; company registered and identified in the Site; any visitor of the Site.

    Access to the Maudde Website

    The use of the Maudde website assigns you to the condition of User (hereinafter referred to as "User") and implies acceptance of these Terms and Conditions of Service.

    Access to the Maudde website is free and without charge.

    If you want to periodically receive in your email the offers and discounts available and / or make a sale or purchase you must register as a User on Maudde's website, fill out and send one of the available forms, according to the type of use that you want.

    Acceptance of Terms and Conditions of Use

    By accepting the articles in these Terms and Conditions of Use you declare that:

    1. You are an adult holding legal capacity.
    2. You have read and accept the Terms and Conditions of Use.

    Any questions or questions that the user may need to clarify can be sent by e-mail to info@maudde.pt.

    Responsibility for using the site

    Maudde is not responsible in any title for any errors or omissions in the pages of the site www.maudde.pt, as well as for any damages, in any way, arising from access made by the User or third parties.

    In case it is verified that the User uses the pages of www.maudde.pt for illegal activities or in terms that contradict these Terms and Conditions of use, Maudde reserves the right to deny access to the site, totally or partially, without the need for any notification, safeguarding the possibility or the duty of criminal participation to take place or other appropriate legal action.

    These Terms and Conditions do not exclude the possibility that certain Services of the Maudde web page, for their characteristics, are subject to particular Terms and Conditions and in this case the User may be asked to confirm their specific acceptance.

    Through the Maudde web page you can:

    1. See the products that Maudde has available for sale;
    2. Offer used clothing and accessories for sale;
    3. Purchase the products exposed in the site, for the prices and in the conditions proposed

    Intellectual property

    The intellectual property rights of the page www.Maudde.pt, its source code, design, navigation structures and the different elements contained therein are the property of Maudde, who is the exclusive owner of the rights of use of the same in any form and , in particular the rights of reproduction, distribution, communication and transformation, in accordance with Portuguese and the European Union legislation.

    Reproduction in whole or in part of Maudde's content without the express written consent of Maudde is strictly forbidden. The unauthorized use of these contents is liable to result in sanctions defined by Portuguese and European Union legislation.

    Maudde will not be responsible for the infringements made by the users of your page that affect third parties.

    Links to other pages

    The hyperlinks contained in Maudde may direct to third-party sites. Maudde assumes no responsibility for the content, information or services that may appear on these sites, which are exclusively informative and in no case will imply any relationship between Maudde and the persons or entities that have such content or owners of the sites where this information is.

    Modification of service terms and conditions

    Maudde may update or modify all or part of the Terms and Conditions of Use at any time. These changes will take effect on the date of the change. It is recommended that these Terms and Conditions be consulted regularly.

    Maudde reserves the right to modify commercial offers at any time through its publication on this site (price modifications, products, promotions and other commercial and service conditions). These modifications shall in no case affect the operations previously performed.

    In any case, the use of the Maudde website implies acceptance by the User of these Terms and Conditions, which implies that if the User does not agree with them, he must refrain from using the site.

    Service

    Maudde may suspend access to the site in a discretionary and temporary or permanent manner, for technical reasons or for any other reason, and also to modify the conditions of access, as well as all or part of the contents included therein.

     

  • 2. Additional Terms and conditions for Buyers

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    Products

    The site www.maudde.pt is intended for all people who wish to sell or buy used, luxury, premium or high-end clothing and / or accessories in any part of the world, every day of the year and at any time.

    Orders

    To order at www.maudde.com it’s necessary for the User to have an e-mail account. The User may proceed with the online purchase of products for which is necessary that the User:

    1. Find the product(s) to buy
    2. Add the selected products to the “Shopping Cart”
    3. Register the User personal data, which will be integrated into the database of Verbena Luxury, Lda. in accordance with the terms of the Privacy Policy, which includes “Delivery Address”, “Billing Address”, “Payment Method”, “Telephone Number” and “Tax Identification Number (NIF)”
    4. Review and Confirm the request

    The Buyer order will be delivered by a logistic operator to the delivery address indicated in the purchase process and with the detailed invoice.

    By submitting the request form, the User accepts the General Terms and Conditions described in www.maudde.com as well as the Privacy Policy.

    Maudde reserves the right not to accept and/or cancel orders already confirmed in the following situations:

    1. The product is not available
    2. Payment is not made using any of the payment options available on the Site
    3. Payment is not confirmed
    4. Billing information is not correct or verifiable
    5. The payment of the request was not received by Maudde within 5 (five) business days after acceptance of the request
    6. There is an error in price quotation
    7. It is not possible to deliver to the address provided by the User.

    Prices

    The prices of products displayed on the Site include VAT.

    The prices are quoted in Euros (€).

    Please note that the change of country of delivery may have an influence on prices due to different shipping costs depending on place of delivery. Custom costs related to the country of delivery of the order are responsibility and will be supported in full by the Buyer.

    Payment methods

    The User can pay for their purchases using any of the payment methods available on the website: Paypal, Visa and Mastercard, MB and Bank Deposit. Maudde doesn’t accept any other payment method.

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    Transport and Delivery

    Products are shipped from Lisboa, Portugal.

    Standard shipping (up to 2 Kg) costs:

    To mainland Portugal: 5.90 €

    To Madeira and Azores: 8.9€

    To Europe (T1): 16.85 €

    Any other location: 17.65€

    Outside the European Union all orders will have an associated shipping cost and may require the payment of customs costs, according to the country of delivery. Customs costs related to the country of delivery are responsibility and will be fully supported by the Buyer.

    Delivery

    Maudde sends the purchases products up to 7 days after payment is confirmed and to the delivery address indicated by the user. Delivery time is usually 5-10 business days after payment. Maudde is not responsible in any way by delays attributed to the the delivery company and/or customs of country of delivery. If the User doesn’t receive the requested item within 60 (sixty) days from the payment date please send an email to info@maudde.com informing us of the situation. After this period, Maudde cannot be held liable for the loss of the order.

    Our delivery service doesn’t include a scheduled delivery option, the delivery will be made without previous contact. In order for the item to be delivered it is necessary to ensure someone is at the delivery address.  In the event of the carrier’s unavailability to deliver the products the Buyer will be contacted in any form the carrier sees fit to insure the delivery.

    At the time of delivery the User must examine the package. If the User finds damaged products shouldn’t accept delivery and the package should be returned. The User must report the situation, if possible with photos, to the email info@maudde.com.

    The delivery is considered completed with the signature on the delivery receipt at the agreed address.

    Returns

  • The User may exercise his right to withdraw as prescribed in the current Consumer and User Defense standard.
  • Purchases whose delivery has not yet been managed can be cancelled through the e-mail info@maudde.com and within a maximum period of 5 (five) business days the amounts paid by the Buyer will be refunded, using the same medium used to pay for the Product.
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  • For purchases already sent, returns will be made according to the following procedure:
  • The User must send an email to info@maudde.com in order to return the product.

    The User may return the item within 14 (fourteen) days of receipt of the delivery and the items must be received by Maudde within 21 (twenty one) days from the date of delivery provided that:

    1. Theproduct(s) have not been used
    2. The product(s) retain their original characteristics and labels intact
    3. The product(s) are complete – all the materials that accompanies the order must be returned

    The costs of returning the order are supported by the Buyer.

    Once the returned product is received, Maudde will analyze and confirm the state of preservation of the product and, if applicable, refund within a maximum period of 10 (ten) business days the amounts paid by the Buyer, using the same medium used to pay for the Product.

    If returned items show signs of use, Maudde reserves the right not to accept the return and refuse reimbursement.

    Please note that these conditions are valid only for orders placed in Portugal. If your order was placed outside Portugal, please contact us at info@maudde.com.

    Items not eligible for return

    Swimwear cannot be returned.

    All items that cannot be returned can be sold again at www.maudde.com. Please check Sell an Item to learn more about how to sell your items.

    Quality

    Maudde sells used products and therefore sometimes these may have some marks of use, change or defect. These situations, as well as the main characteristics of the product, are described in detail in the page of each product in www.maudde.com.

    Maudde will make every effort to make the colors of the products that appear on the Site as accurate and real as possible. However, we cannot uarantee that your monitor is displaying the exact colors.

    Authentication and Brands

    Maudde does not accept counterfeit products and makes every effort to have the best authenticity guarantees of all products placed on the Site, however, in the event of a non-genuine product being sold, Maudde offers a Guarantee of Authenticity, which means that the Buyer will receive a 100% refund on the purchase including cost of shipping.

    The Maudde authentication process is internal and independent. Trademarks identified on the Site are not involved in the authentication of products sold.

    Validity of Promotions

    Offerings on the Site are only valid as long as they are displayed on the Site unless otherwise noted.

     
     
    ELECTRONIC CLAIM BOOK

    You can use the Complaint Book to file a complaint. To do this, simply access the platform of the Electronic Complaints Book.