Transport and Delivery
ReturnsThe User may exercise his right to withdraw as prescribed in the current Consumer and User Defense standard.
Purchases whose delivery has not yet been managed can be cancelled through the e-mail firstname.lastname@example.org and within a maximum period of 5 (five) business days the amounts paid by the Buyer will be refunded, using the same medium used to pay for the Product.
For purchases already sent, returns will be made according to the following procedure:
The User must send an email to email@example.com in order to return the product.
The User may return the item within 14 (fourteen) days of receipt of the delivery and the items must be received by Maudde within 21 (twenty one) days from the date of delivery provided that:
The product(s) have not been used
The product(s) retain their original characteristics and labels intact
The product(s) are complete – all the materials that accompanies the order must be returned
The costs of returning the order are supported by the Buyer.
Once the returned product is received, Maudde will analyze and confirm the state of preservation of the product and, if applicable, refund within a maximum period of 10 (ten) business days the amounts paid by the Buyer, using the same medium used to pay for the Product.
If returned items show signs of use, Maudde reserves the right not to accept the return and refuse reimbursement.
Please note that these conditions are valid only for orders placed in Portugal. If your order was placed outside Portugal, please contact us at firstname.lastname@example.org.
Items not eligible for return
Swimwear cannot be returned.
All items that cannot be returned can be sold again at www.maudde.com.
Please check Sell an Item to learn more about how to sell your items.